Manager – Marketing Operations

Role & Responsibilities :

• Oversee Marketing Function
• Develop and implement marketing strategies that align with the company’s overall objectives, ensuring growth in target markets and customer segments
• Oversee the resolution of post-sales customer issues, including product defects, service requests, and warranty claims
• Build and maintain strong, long-term relationships with customers, addressing their post-purchase needs and enhancing customer loyalty.
• Work closely with product timely development & production team  to ensure delivery of products against orders. 
• Develop and manage the marketing budget, ensuring effective allocation of resources to achieve marketing goals.
• Lead, manage, and develop a team of marketing professionals.
• Analyze Marketing operations & after-sales service data to identify trends, issues, and opportunities for service enhancement

Key Skills Required :

• Should have 8+ years experience into managing marketing operations & 5+ years experience into railway industry.
• Excellent project management skills with the ability to handle multiple initiatives simultaneously.
• Deep understanding of branding, content marketing, and customer acquisition strategies.
• Strong leadership, communication, and interpersonal skills.